Citizen Charter As An Innovation In Publik Service Management

Tracing the problems of public services in Indonesia can actually be seen several periods governance, for example starting during New Order era and finally reform period. The citizen charter service contract is one innovations management towards responsive delivery accordance with needs community. In requires active involvement citizens, also empowering citizens through introduction rights obligations between users providers which will raise awareness to control implementation services. have right participate must empowered so that they a bargaining position when dealing directly provider bureaucracy. itself consists five principles, namely vision mission, standards, flow, community complaint unit, user survey